Cuci3 takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information — no confusing language, no hidden terms.
Cuci3 is an online entertainment platform operating exclusively for users in Malaysia. We understand that your trust is our most valuable asset — and that trust begins with full transparency about how we handle your personal data.
This Privacy Policy is drafted in accordance with the principles of responsible data protection. Every word in this document is written with the intent of giving you a clear understanding, not to conceal anything behind legal jargon. If you have any questions after reading this policy, the cuci3 support team is available to assist you at any time via the platform's Live Chat.
Cuci3 acts as the data controller for all personal information you provide to us. This means we are fully responsible for how that information is collected, used, stored, and protected. We never take lightly the trust you place in us when you register and use this platform.
Cuci3 only collects information that is genuinely necessary to provide a safe, fair service that meets the platform's operational requirements. We do not collect data beyond those needs. The following are the categories of information we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Mandatory |
| Contact Information | Email address, Malaysia phone number | Mandatory |
| Financial Data | Bank account number, bank name, transaction records | Mandatory |
| KYC Verification Data | MyKad/passport copy, proof of address, bank statement | KYC |
| Usage Data | Game records, wagering history, account activity | Automatic |
| Technical Data | IP address, device type, web browser, approximate location | System |
| Cookies & Sessions | Session tokens, preference cookies, site analytics data | Optional |
We never collect sensitive information such as biometric data, medical records, or credit card details directly — all payments are processed through certified, secure third-party payment providers.
Every piece of data we collect has a clear and legitimate purpose. cuci3 does not use your data for purposes unrelated to platform operations without your prior consent. The following are the primary purposes for data use:
Cuci3 never uses your data to make automated decisions that significantly affect you without human review. Any action taken against your account based on data analysis will be reviewed by our team before it is carried out.
Cuci3 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is our absolute commitment. However, there are limited situations where we may need to share your data with certain parties:
In all of the above situations, cuci3 ensures that the relevant third parties comply with data protection standards equal to or higher than our own. We do not permit any third party to use your data for their own purposes beyond the permitted scope.
Cuci3 continually invests in industry-grade cybersecurity infrastructure to ensure your data remains secure at all times. The technical and organisational measures we implement include:
In the event of a data security breach affecting your personal information, cuci3 will notify you within 72 hours via your registered email, along with details of what occurred and the steps we are taking to address it.
As a cuci3 member, you have rights regarding your personal data that we fully respect. These rights can be exercised at any time by contacting our support team:
You have the right to request a copy of all personal data we hold about you. We will provide a full report within 14 business days.
If any of your personal information is inaccurate or outdated, you have the right to request an immediate correction through your account settings or via customer support.
You may request deletion of your personal data, subject to the minimum legal retention requirements we are obligated to comply with for 7 years in respect of financial records.
You have the right to request your personal data in a structured, machine-readable format (JSON/CSV) for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing purposes at any time. Your request will be acted on immediately, no questions asked.
In certain situations, you may request that we restrict the processing of your data — for example, while you are contesting the accuracy of the data or during an investigation.
To exercise any of the above rights, contact the cuci3 support team via the platform's Live Chat. We will verify your identity first before processing any data-related request, as an added layer of protection for your security.
Cuci3 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use and their purposes:
You can manage your cookie preferences at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the cuci3 platform.
Cuci3 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following is a general guide to our retention periods:
Once the relevant retention period has ended, your data will be securely deleted or anonymised so it can no longer be personally linked to you. The deletion process uses methods that ensure the data cannot be recovered.
Cuci3 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or member feedback. We are committed to ensuring you are always informed of any changes that affect your privacy.
When any material changes are made to this policy, cuci3 will:
We encourage you to review this Privacy Policy page periodically. If you disagree with any changes made, you have the right to close your account before the changes take effect by contacting our support team.
For any enquiries regarding this Privacy Policy or how we handle your personal data, please contact the cuci3 support team via our platform's Live Chat, which operates 24 hours a day, 7 days a week, in English and Bahasa Malaysia.
All data transmitted between your device and cuci3 servers is encrypted using 256-bit SSL encryption — the same level of security used by leading online banking systems in Malaysia.
Your identity verification is conducted through an integrated, encrypted KYC system. Documents you upload are stored on secure servers and accessed only by authorized personnel.
This is not merely a promise — cuci3 does not sell, rent, or trade your personal data to any party for advertising or marketing purposes. Your privacy is not a source of revenue for us.
The cuci3 AI system monitors every transaction and account activity in real time to detect any unauthorised access attempts or suspicious patterns before they affect you.
You may request access, correction, deletion, or portability of your data at any time. cuci3 processes all data rights requests within 14 business days, free of charge and without unnecessary procedural hurdles.
Cuci3 undergoes regular penetration testing and independent security audits by certified third-party cybersecurity experts, ensuring our data protection systems are always updated against the latest threats.
Register with cuci3 today and enjoy a safe, trusted online gaming experience protected by the highest security standards. Your data is always in good hands.